Testimonials

"I'd like to thank you for your help, patience and kindness over what has been a number of years to get to where we are today.  It's been a pleasant experience, for something that was initially a very difficult thing to deal with."

"Our conveyancer is a very nice lady.  She dealt with our difficult and prolonged case extremely well and wish to thank her for all she did.  I would recommend her for any services and would use her again if needed."

"...as long standing clients of Spratt Endicott we have not only utilised their services on many occasions for corporate advice on Company Sale; Acquisitions, advice on contract law and employment issues etc. but we have also entrusted our personal business of wills and estate planning etc. to them and have always found the partners and staff to be extremely Professional, Personal and Efficient, with an attention to detail I have rarely found in other leading firms…......it is a pleasure dealing with them..."

“Our conveyancer was always professional, polite, assisted my understanding of issues, was patient and extremely courteous at all times.  Thank you for a great service.” 

"I have instructed Ann to act on my behalf for two divorce cases, once as petitioner and once as respondent. In both cases Ann has provided a level of service and support that has surpassed my expectations. She has provided clear, concise advice that has allowed what otherwise be a daunting experience, to be understandable to a layman such as myself. At no time have I felt overwhelmed or confused by Ann’s explanations, and now feel that I have a better understanding of the processes involved in divorce.

Possibly the clearest example of Ann’s abilities, is that when my now ex-wife was asked by a friend to recommend someone to represent her in a divorce case, my ex-wife recommended Ann rather than her own representative."

"Hard to improve on excellence.  Most stress-less experience and congratulate you on such excellent staff, especially our conveyancer."

“I found Patrick to be a consummate professional, and have as a result recommended him to other people since.  Thank you for a great job.” 

T-Mobile (UK) have used Spratt Endicott for several years for recoveries of Business debt. The relationship has evolved during this time as our internal structure has changed & the management & staff at Spratts have always provided a professional service. When our Collections operation moved location  the Spratts team provided direct training to ensure the new agents had a good understanding of the process & likely areas of dispute. Similar training sessions had already been held with our Corporate Collections team & from the direct feedback I have received this gave our collections agents far more confidence in dealing with legal queries or customer objections to possible legal action.

In my opinion the team at Spratts provide an excellent service & additionally they are a rare group of people who are able to offer common sense advice to my team without resorting to legal jargon. I have never felt that debtors are pursued simply to generate fee income & the level of action taken is always commensurate with the case.

"We have found Spratt Endicott Solicitors to be a most efficient and professional practice who have not merely worked for us but alongside us. Their Legal assistance and credit advice has been invaluable to us."

“We have been clients of Spratt Endicott for more than 10 years and regularly use a number of departments in the practice.  The advice we receive is invariably sound and practical backed up by good service from the whole team. We believe they add value to our business.” 

"I had reason to contact Spratt Endicott, and in particular Ms Fleur Turrington, regarding a dispute over unpaid fees with a German client of mine.  The whole matter was handled very profressionally by all the staff at Spratt Endicott and I have no hesitation in using them again in the future."

Wish more firms were like you.

"I found your service very professional, very helpful and understanding."

"I would like to take this opportunity to thank you and your team for all your hard work in dealing with our matters.  The service you have provided us and the communication in terms of keeping us informed of progress is excellent.  Thank you also for your support in providing us with advise when it was required.

I have already recommended your company to a friend that also runs a letting agency and I certainly would not hesitate to do this again."

“My conveyancer and the rest of your team were excellent and I wish I could deal with that calibre of people every day.  Thank you for all your help and the great service.  I will recommend you to friends and family!” 

“This was an object lesson in how conveyancing should be carried out.  My conveyancer was very proactive and we always felt we knew what was happening.  I was always confident that I would be contacted if there was anything to report.  All in all an excellent job - well done!” 

“Best solicitor we have used, in all our times moving.” 

"Accommodated me at the drop of a hat - exceeded my expectations. Excellent service!"

"I would just like to say the biggest "thank you" for everything, to you and all your team ... Thank you for your kindness and understanding."

“You dealt with a very unpleasant matter quickly and efficiently, and with great kindness.  Thank you for all your swiftness in dealing with this problem, and for being such a support to us.” 

"I was impressed by Petra  Van Dijk of the same firm, in their civil disputes team. She provided excellent advice for me in a tricky and arcane debt recovery matter. In so doing she displayed great tenacity and clarity of thought, and secured the desired outcome for us without the need for litigation, and within a sensible budget."

"We have worked with Spratt Endicott for many years.  They recognise the required standard for customer care and understand the need for performance enhancements and immediate solutions to difficult issues.  They offer a first class collection and litigation service which results in delivery of outstanding performance."

"Excellent service, all matters dealt with promptly."

"Petra was a breath of fresh air in a very difficult situation (for me).  She was sympathetic and effective."

"At this time I would like to acknowledge your patience and your tenacity in achieving this result. It has been a pleasure working with you and I really do appreciate that we have achieved a perfect result."

"Carol was very efficient and professional. Excellent."

My experience of Spratt Endicott is gained over 5 years and during this time I have found them to be both professional and due diligent in all collection/bad debt recovery matters.

From my first meeting with them their eye for detail, their understanding of the collection procedure and their all round good advice has been first class. Time and again they have gone beyond the level of excellence in customer service, ensuring the debt they collect is always conducted in a professional and couteous manner.

Customer queries which arise are resolved quickly and correctly as not to hamper both collection and ongoing customer relations. Their infrastructure is extensive in the UK and there is always somebody there at the end of the telephone to guide and advise.

Nothing is too much trouble for all of their staff. Courteous/professional/approachable/dedicated are just a few of the words to describe their company.

Their rates are competitive and their focus on the end result always ensures a positive conclusion. I would have no hesitation in recommending them to improve their collections and wish to receive service of the highest order.

"Spratt Endicott have dealt with our commercial contractual and employment issues over the past five years and we have been very happy with the prompt and expert service they provide."

Hitendra assisted us is a complicated share sale transaction to a US company (value: £8m). He was always 'on-the-ball' and available at short notice to go through the considerable documentation created in the deal. He was available late into the evening on all the days.

We will definitely use his services again when the occasion arises. I have no hesitation in recommending him.

“… I must thank you and also Janet for the assistance and excellent service which you have given to me throughout.  As you know I am more than happy to recommend you to any friend or colleague needing assistance in this area!”

"Second time I have used your employment service who did all that was required of them."

"I felt the whole process was made simpler than I had feared and was dealt with quickly and sympathetically."

“My conveyancer was exceptional and I have used the services of Spratt Endicott for many years.  I will certainly continue to use your services and recommend you to all of my friends/family and contacts in need of your service.” 

The all round service provided by your team was first class.  Please continue to maintain the level of service and I look forward to using your services again.

"Excellent service with fantastic advice left me feeling very confident that everything was in hand.  Many thanks."

"I would like to express how much I appreciate the time and
effort you have put in to helping me, you're professionalism has been
revitalizing and you have certainly made the whole experience slightly
more palatable.

I would have no hesitation in recommending yourself
and Spratt Endicott Solicitors to anyone in the future who require the
kind of services you offer."

"I have found Carol to be highly engaging and personable (qualities not to be underestimated in a Solicitor !)  Her advice was urbane, timely, relevant and practical. Her support staff were helpful and assisted greatly in the timely provision of advice.  

The billing practice is transparent, which is all one can ask for and on the transaction that we were involved with, we did receive value for money. 

Previously I have relied on Peninsula, and they seem more concerned with preserving their indemnity than finding workable solutions, and so in this regard Carol has more than an "edge".  

"We have been clients of Spratt Endicott for the past 10 years.  We have used their facilities for Commercial Leases, Rent Reviews, Personal Wills, Divorce and several other sections of their business.

The services that Spratt Endicott provide to us are first class in every way, attention to detail as well as immediate response to any enquiry that we may put in their direction.

We have no hesitation whatsoever in recommending Spratt Endicott as a thoroughly reliable and honest firm of which to do business."

"We have used Spratt Endicott Solicitors for collection of commercial debts for the last few years, from issuing letters before action to complicated court hearings.  When a claim is defended, working with Peter Gardner and Paul Brown is a joy, the provide honest, helpful advice and act on instructions quickly and accurately, making a field littered with complicated technical terms and processes much less daunting for their clients."

"I cannot thank Ann Barker enough for her very professional and efficient service provided in handling my very acrimonious and difficult divorce.  Her confidentiality and urgency to looking after my needs were first class.  Also special thanks to her secretary Janet Hayden and her team, Patrick and Nikki.  Thank all very much indeed."

"Very satisfied with all aspects of my visit and my requests were dealt with in a most professional and efficient manner."

"There is just the right mix of friendliness and efficiency and Lucy and her team are terrific."

Over the years we have utilised the legal services of Spratt Endicott for issues of legal concern. Such has been our satisfaction that we now engage them on an exclusive basis.

The professionalism, proficiency, competency and reliability of Spratt Endicott has been without semblance.

Like many other companies, the last couple of years have been difficult and challenging in regards to cash flow and the ability to collect cash promptly and effieciently has been of primary importance to us. However, without Spratt Endicott's assistance and the advice that we gleaned from you when making some commercial and difficult decisions, our endeavours in many of these matters would have been futile.

For this we can only but than you for your proactive professionalism and the team of people that you have who are all competent, knowledgable and expiatory in their effort and commitment to getting the job done well and completely.

Spratt Endicott have proven to be more than a firm that assist us with matters of a legal nature, but more importantly, can only be described as an 'extension' of the company demonstrating all the attributes that we require of any supplier which are; service, quality, price and technology which is not often found under one roof.

"Carol was superb - very helpful and reassuring.  It was fantastic dealing with someone who I trusted and gave me utter confidence in what she was doing.  Carol was very professional and someone who clearly knows all aspects of employment law.  Thank you."

"Very pleased with the polite and efficient manner the preparation of my Will was handled by Thomas McInerney.  Everyone I have dealt with in your firm has been excellent."

"Very efficient service. Saw David Endicott 12pm on Wednesday 23rd - signed and completed 4pm Thursday 24th. Excellent. Thanks to all concerned."

"I just wanted to say thank you very much for what you have done. I know it's your job to do it but, even so. Without your help and guidance and complete professionalism, we wouldn't be where we are now. Your services have been first class and I would recommend you to anyone. We both think very highly of you."

Since September 2009 we have placed a regular amount of collection business with Spratt Endicott each month and have found them and their staff to be highly professional in what they do. Regular feedback s received on each case and information on each case is held on their online system so the information is always at hand.

The collection of overdue debt on our business has improved, with cash being collected much more quickly for the companies involved.

Steve has been highly proficient in dealing with our clients and has successfully managed to resolve issues to the benefit of both parties without the need for further enforcement.

We would highly recommend Spratt Endicott as a leading force in debt recovery

"The Dispute Resolution Department of Spratt Endicott was both expedient and efficient in dealing with my dispute.

Not only was my dispute dealt with professionally, but I was kept informed on a personal level. Would always use their services in the future."

“Fine Lady Bakeries Limited has worked with both the Commercial and Employment Law Departments of Spratt Endicott for a number of years.  Their approach has always been extremely responsive and helpful and their advice professional and direct.” 

The service I received was excellent.  It was efficient and friendly.  I will recommend to my friend.

"I have used the services of Spratt Endicott both professionally and personally and find their service exceptional and have no hesitation in recommending them."

"Spratt Endicott and the team in Defended work provide an outstanding service.  Professional, courteous and helpful.  They represent great value for money."

"I have been using Spratt Endicott for a few years now, I have always found them to be very polite and extremely efficient, every time I have used their services they have dealt with my requirements perfectly.  I woud have no hesitation in recommending their services."

"A very quick and easy service to amend our Wills".

"Very efficient company which we will have pleasure in using for any future business."

I have been using Spratt Endicott for over four years and so far I have never received a complaint from one of our customers.  Spratt Endicott’s approach to our debtors is always courteous, yet firm, so as not to alienate the debtor.  Recently my company reviewed Spratt Endicott’s performance and they concluded their collection results and overall performance to be very good.

We find Spratt Endicott very effective and their rates extremely competitive.  You do not have the concern of any hidden extras.

We find their specialist team to be highly experienced and extremely focused, who are achieving great results for us.  Their on-line system is fast, efficient, easy to use and very user friendly which makes working with Spratt Endicott very simple, because the details shown enables us to make quick decisions.

The legal process can be complicated but my team enjoys working with Spratt Endicott because they explain things really well and educate you whilst they are talking to you.  Regardless if they are looking after one account or 100 accounts you always get an excellent, friendly, polite and professional service.

On a few occasions when we have required more advice and information, Martin Hughes (Head of Recoveries) has always been available to talk to us and explain to us our options.  His knowledge of the legal process and his in depth knowledge of Credit Management makes him the perfect person to discus issues with, as he can explain things in a way Finance people can understand.

Spratt Endicott have also gone the extra mile to come in and hold a training day for the Credit Controllers to explain the processes and best practices, which has helped in the understanding of the Legal Debt Recovery process.  The team found them supportive and informative.

I have found their service and costs unbeatable and therefore Spratt Endicott will continue to be my first choice.  I have no hesitation in recommending their services.